Question 1

Can I move my existing member data from Excel or another software?

Accepted Answer

Yes. We import from Excel, Google Sheets, and most major gym-management tools. Our onboarding team handles the migration for you within 24 hours — no data loss, no downtime.

Question 2

What payment methods can my members use?

Accepted Answer

UPI, credit and debit cards, net banking, EMI, and autopay mandates via UPI and cards. Recurring billing runs automatically, and failed payments retry on a schedule you control.

Question 3

Is there a free trial? Do I need a credit card?

Accepted Answer

3 days free, no credit card required. You get full access to all features during the trial. At the end, pick a plan or let your trial expire — your data stays safe for 90 days.

Question 4

Does it work for multiple branches?

Accepted Answer

Yes. The Enterprise plan is built for chains: one rollup dashboard for the head office, separate branch-level views for local managers, and granular role-based access.

Question 5

Do members get a mobile app?

Accepted Answer

Yes, on iOS and Android. Members can check in, book classes, view their workouts and diet, track progress photos, and pay fees — all under your gym's branding.

Question 6

How does support work?

Accepted Answer

Email on Starter, priority email + chat on Growth, and dedicated Slack channel with a named account manager on Enterprise. Average first-response time is under 2 hours during business days.

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