Can I move my existing member data from Excel or another software?

Yes. We import from Excel, Google Sheets, and most major gym-management tools. Our onboarding team handles the migration for you within 24 hours — no data loss, no downtime.

What payment methods can my members use?

UPI, credit and debit cards, net banking, EMI, and autopay mandates via UPI and cards. Recurring billing runs automatically, and failed payments retry on a schedule you control.

Is there a free trial? Do I need a credit card?

3 days free, no credit card required. You get full access to all features during the trial. At the end, pick a plan or let your trial expire — your data stays safe for 90 days.

Does it work for multiple branches?

Yes. The Enterprise plan is built for chains: one rollup dashboard for the head office, separate branch-level views for local managers, and granular role-based access.

Do members get a mobile app?

Yes, on iOS and Android. Members can check in, book classes, view their workouts and diet, track progress photos, and pay fees — all under your gym's branding.

How does support work?

Email on Starter, priority email + chat on Growth, and dedicated Slack channel with a named account manager on Enterprise. Average first-response time is under 2 hours during business days.

Help Center/Integrations/Configuring WhatsApp reminders for renewals

Configuring WhatsApp reminders for renewals

Set up automatic WhatsApp messages that go out before, on, and after renewal dates.

Updated April 16, 2026·5 min read

WhatsApp renewal reminders are the highest-ROI feature on Kasratbook. Set them up once and they handle 80% of renewal communication on autopilot.

Default cadence (recommended)

10 days before renewal — friendly heads-up with a renewal link
3 days before renewal — gentle reminder
On renewal day — confirmation if paid, reminder if not
3 days after — "we miss you" message if still unpaid
7 days after — final message with a reset offer

Customizing the templates

Go to Automations → WhatsApp templates and edit any template. We support variables like {{member.name}}, {{plan.name}}, and {{renewal.amount}} so each message feels personal.

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